Private Thoughts Made Public

Here’s a snippet of an email I got at work today. I’ve had to edit it down a bit, to protect the guilty, and I’ve replaced the edited bits with a description of what I’ve taken out in [square brackets]
Hi Daniel,
Please find attached the file: [ here he puts a file name, followed by some installation instructions ]
Any problems please don’t hesitate to call me.
Cheers
Adam
>>> Simon
Adam
Just had a quick look at the above customer’s files and think we may be able to get away with the following:
[ followed by the same file and installation instructions ]
—————————————-
Now, do you think Adam should have removed Simon’s comments from the bottom of the email before forwarding it on to me (the customer in question).
We all know that support companies sometimes take an educated – or not-so-educated – guess at what the customer’s problem might be, but it should be obvious to try and hide the fact that they’re guessing from the customer!